Judging from some of the comments GlobalGiving donors have made on recent haiti updates, I gather that television news falls short of presenting a multifaceted view of the earthquake recovery effort. There is a mix of ongoing challenges with some successes. Last Friday someone wrote in:

Sent: Friday, January 29, 2010 4:36 PM
Project ID: 4559 / IMC provides medical care to Haiti
Project URL: http://www.globalgiving.org/projects/haiti/

It gives me a first hand account of what medical relief is taking place as oppose to what’s being transmitted over the airways showing de-humanizing conditions with no relief nor help in sight!! They’ve aired trucks of food being returned to warehouse while Haitians are starving and waiting for FOOD!! KEEP UP THE GOOD WORK!! YOU ALL ARE IN MY PRAYERS!! IF I COULD GET THERE, I WOULD!! GOD’S PROTECTION FOR ALL OF YOU AND IMMEDIATE SALVATION FOR THE HAITIANS!!

We currently rely on our partners and their staff to provide eyewitness accounts of the ongoing work. But there’s no reason we couldn’t open it up to any eyewitness. Mobile phone texting may be an easy way for us around the world to get to know each other better. Great innovators like Ken Banks of FrontlineSMS and Erik Hersman of Ushahidi are turning phones into web 2.0 reporting tools. Highlighting this pressing need, Washington Post Writes:

“Much as truth is the first casualty of war, reliable information is one of the early casualties of natural disasters. Until fairly recently, disaster responders relied on their senses, and their common sense, to identify problems. The notion of measuring what you could see was viewed as an academic and slightly effete response to things such as earthquakes, hurricanes and tsunamis.

The survey this week didn’t ask questions of a random sample of Haitians in the way that a medical trial would. That would have been a huge and time-consuming undertaking. Instead, it sought out individuals expected to know what was happening to the people in their area: mayors, village directors, health officials. The places weren’t chosen randomly either. The designers chose fairly evenly spaced sampling sites, with extra ones in the heavily damaged Port-au-Prince area.”

What they [the CDC] found is that you can gather most of what you need to know to manage a crisis in real time with anybody, going anywhere, asking for feedback using a less formal system. To me, as a neuroscientist, it makes perfect sense. You need rigorous controlled trials to assess medical benefits that are small - like a 10% difference. But when the questions are knock-you-over-the-head obvious, like “who’s dying on this block” or “who’s handing out supplies?” and there’s no ambiguity from one witness to the next, you can do away with conventional sampling.

About a week before the electronic ink was dry on this Washington Post article, Ushahidi’s Haiti immediate SMS-based crisis response center had already logged hundreds of eyewitness reports from regular people about everything from looting to service delivery. See for yourself at haiti.ushahidi.com .

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The New York Times reports there are now as many Africans with cell phones as there are people in America. This is something that we are very aware of at GlobalGiving. In fact, my biggest project over the next 6 months is to figure out how to make GlobalGiving more SMS-accessible for those 300 million Africans who have cell phones, but not necessarily electricity or running water.

There are over 4 billion people with cell phones in the world today.  Others, like TxtEagle founded by Nathan Eagle, have already started exploring how Africans with basic $20 mobile phones can be put to work. In the US, the Extraordinaries distribute an iphone app with the same goal in mind - crowd-sourcing simple tasks to anyone with 5 minutes of free time and a valuable skill, such as translating text from Swahili.

Why would there be a big demand for swahili translators? Because some day people in Africa might want to send text messages about their lives to others.

I met with the FrontlineSMS guys recently to see if they might help GlobalGiving get those SMS text messages from people in African villages directly onto our GlobalGiving project pages. If you have ideas on how we can do this, or want to help us test various approaches, please let me know by commenting.

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In the GlobalGiving office, people usually introduce me by saying “…and Marc does evaluations.” That’s not accurate. A truer story would be, “Marc facilitates feedback loops.” And over my first year here, we’ve been able to do more of that.

A feedback loop isn’t anything fancy. This is where someone tells you something, and you pass it on to the person who most needs to know, then you take what that second person says in response and feed it back to the first person. *I* don’t need to evaluate anything to ensure that people are hearing from each other. But these conversations are much more powerful than the most sophisticated super computer or all the analysis a team of experts can provide.

As a neuroscientist, I studied feedback loops in the brain, and feedback alone (copied 10 trillion times over) within a network is enough to provide humans with sentient intelligence.  Pubmed it if ye doubt the claim.

Today I am happy to announce that Mari Kuraishi, GlobalGiving’s president, is presenting a case study on the power of feedback, titled “Real-time technology aided feedback loops in international philanthropy” at the Skoll INTERNATIONAL SOCIAL INNOVATION RESEARCH CONFERENCE (ISIRC)

This case study follows one Kenyan organization that struggled to provide promised services to the atheletes’ satisfaction. How did we find out? First, I visited the organization and handed out bumper stickers that read, “What does your community need? Tell us: GlobalGiving.org/ideas.” We wanted the community to know that GlobalGiving is listening to them.

I didn’t know at the time that a bumper sticker would start a chain reaction that would get people in the community involved with giving the organization greater direction. This dialogue between the organization and the people it aimed to serve took many turns and ultimately caused the founder to leave the city and a new organization under the leadership of the youth athletes themselves to emerge. After months of hard work, including 3 visitors who send in visitor postcards and 3 other people who were full time volunteers working with this organization, we can at least breathe a sigh of relief. Not because the problems are gone, but at least the youth have had their voices heard and are now trying to help themselves.

We don’t know if this new organization, the Manyatta Youth Resource Center will ultimately succeed, or whether the old organization, Sacrena, will re-emerge as a stronger organization, more responsive to the community. You can’t predict when or how social change will take place. All you can do is keep listening, and keep sending these messages back and fourth so that the people with the cash hear from the people in the grass of every grassroots project.

Speaking of which, the new Manyatta Youth Resource Center is temporarily being supported through one of our Global Open Challenge projects, the Amani Na Upendo Dev Youth Group, who I am afraid is currently unable to attract any donations online by itself. Such is the paradox of grassroots philanthropy. Many of the most responsive local village-based organizations lack the social connections and international exposure needed to raise money. We know about this problem, and struggle with it daily.

But if you read this case study and want to help - tell us. We’ll send your message back to them and start another feedback loop. Another way you can help is to give the Upendo group a donation.

I’ll summarize in another post the aspects of this paper that relate to how new technology makes it possible for the people to advise donors and implenters about progress with continuous feedback.

Note: You can read all visitor postcards on our site: http://www.globalgiving.com/projects/youth-sport-in-kenya/updates/ but I think the full paper summarizes the series of events more concisely, also available from the youth-sport-in-kenya (DOC FILE LINK) page.

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November is my favorite month because it is National Novel Writing Month and I love to write. If you are unfamiliar, NanoWriMo challenges regular people to put 1000 words a day on paper towards completing a personal novella of 30,000 words in 30 days. It’s not about quality; it’s about discipline. If you can drop two television shows from your daily routine and write, you can do it. Everyone is carrying an untold story, and most of us don’t even know we have it.

As much as I love to write, sitting down and doing it every day is a chore. Like swimming laps, the hardest part is jumping in. Most good writing sneaks in after a lot of garbage. And I am soooo happy to have an online community of other NaNos that encourage each other to keep writing. It is also a lot of fun to compare day-to-day word-counts and share our personal writing struggles. If you think you’d be into NaNoWriMo, add me as your writing buddy through my current novel page.

This got me thinking about another great community. GlobalGiving acts like a sort of NaNoWriMo for development projects. You might think of us as a marketplace for giving, but we are also a set of tools for building a giving community, both on your street and around the world. Each project is the beginning of a story - an opening line of some great unwritten tale. We have our heroes (social entrepreneurs), our villians (disease, unjustice, poverty, you-name-it), and every reader is also a novelist. We buy the next volume each time we donate, but we also write the next chapter when we comment on projects, updates from the field, and tell others about a project by email, on Facebook, CouchSurfing, LinkedIn, or whatever your flavor of friend-manager happens to be.

Projects, like the developing novel, are not static items. Having written three novels myself (but published zero, sadly), I know that good drama leaps off the page when you allow yourself to run free with the setting, characters, and any other elements that might not seem “important” from the get-go. Last year my “throw-away” NaNoWriMo turned into something I really want to develop. I will be finishing my “teen angst” novel-turned-metaphysical manifesto on the nature of good and evil in November.

A project begins with a description on the site, but it is what GlobalGivers do with this information that determines whether we write epics or footnotes in history. If we want epic results, we need improvisers and collaboration to help each project develop. There comes a point in every fledgling novel when an author’s plans slam head-first into the brick walls that confine one’s imagination. Wouldn’t it be wonderful if the novel was a group project?

In philanthropy we can all become Hemingways by adding our stories to life’s narrative. And in the future, I hope more of our donors and beneficiaries will share talents, wisdom, and daily experiences around subjects that matter to the largest number of the world’s people. We might not write the great American novel today, but given the right setting, characters, and devices to overcome the villains, this community could write the first global novel tomorrow.

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I’m both excited and impatient about making this inaugural post–it falls into the category of things we’ve wanted to do for a long, long time. On the one hand, I’m looking forward to having another way to communicate with anyone in the GlobalGiving community, and can’t wait to start hearing back from people, and on the other hand I know blogs take time to become a good–and reliable–channel of communication. Patience is not really one of my virtues.

So what will we do on this blog? Here, we will announce new features, reveal our peccadilloes, highlight our community, explain what we were thinking (or not), and look to get feedback from you.

And speaking of getting feedback, this blog was named by friends of GlobalGiving. The community’s top choice was actually “What Gives?” but through our polling we discovered that someone in our community has already called dibs on it. GlobalGoodness came in second–so here goes. Let’s get started!

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