GlobalGiving’s Disaster Response Approach

Posted by john hecklinger on February 2nd, 2012

GlobalGiving was not originally established with disaster relief funding in mind. When the 2004 Indian Ocean tsunami hit, everyone at GlobalGiving was surprised when the website lit up, the phones started ringing, and donors began asking GlobalGiving to identify local organizations responding to the disaster. Since then, GlobalGiving has connected donors with specific relief and recovery efforts after natural disasters and humanitarian crises in China, Pakistan, Haiti, Australia, Chile, Italy, Japan, Thailand, Turkey, Kenya, Somalia, Sudan, New Zealand, India, the USA, among others.

When we first learn about a natural disaster, we assess whether or not GlobalGiving is in a position to respond. In some situations, GlobalGiving project partners assess the situation, formulate a response, and spontaneously post relief projects. When this happens, GlobalGiving’s job is to connect them with donors, so we launch social media and corporate partner outreach.

Sometimes, project leaders do not immediately post projects, but it’s clear that help is needed, donors are willing to give, and NGOs are ready to respond. In these cases, GlobalGiving posts a disaster-specific relief fund to collect donations while we assemble a portfolio of specific projects.

In making the decision to mobilize, we consider the strength of our network in the affected area, the scale of the disaster, the number of people affected, the intensity of news coverage, and social media activity. In extreme situations like the earthquakes in Haiti and Japan, the decision is easy. In other cases like Australian wildfires, and Missouri tornadoes, we’re less sure about matching needs with donors, so we wait until we see donor interest or an NGO response before launching.

Our response to more slowly-evolving humanitarian crises like the famine in East Africa is more gradual and organic. Projects from existing partners appear as our partners see emerging needs. Well before media coverage of the East Africa famine ramped up, we saw projects from partners already responding to the crisis. We also received inquiries from NGOs wanting to post projects on GlobalGiving for the first time. When it’s clear that the situation has reached a crisis stage, GlobalGiving mobilizes a response exactly like a sudden natural disaster.

As we make decisions about adding projects and making allocations from a disaster-specific relief fund, our priority is to support the work that the affected community believes to be most important. Generally, we believe local organizations are best-positioned to assess and to respond to needs, so we listen carefully to what they deem to be most critical. Our view is that locally-run organizations can nimbly and effectively provide for immediate and ongoing community needs. Getting funds to them benefits communities directly and quickly.

GlobalGiving has worked with thousands of NGOs in over 120 countries over the years. When a disaster strikes, some of these NGOs naturally begin responding, as was the case after the 2004 Indian Ocean Tsunami. We did not have a rich network in Japan prior to the 2011 Tohoku Earthquake and Tsunami, but we quickly identified key local NGOs through personal and professional connections. Japanese NGOs found out about GlobalGiving and reached out to us for help in connecting with resources. Ultimately, we were able to begin supporting local NGOs within two weeks of the disaster.

Large, international NGOs that specialize in disaster response frequently provide a necessary backbone and are in many cases best-equipped to provide initial support in affected areas. As we assemble a portfolio of disaster relief and recovery projects, we seek to balance efforts and to ensure a transition from large international NGO projects to local NGOs. Early on, most of the funding goes to projects related to relief efforts. Ongoing funds support more recovery and reconstruction work.

When making allocations from disaster-specific funds to specific projects, GlobalGiving acts more like a traditional foundation than we typically do. We’re accustomed to managing a marketplace of ideas, information and money, not an endowment. When placed in this decision-making role by a large outpouring of generosity, we use the principles articulated here as a guide. We prioritize funding local NGOs that demonstrate clear community ties and an ability to provide specific reports back to donors.

In early phases of a disaster, we disburse funds very quickly – ensuring that donor funds are on the ground, usually within a week of being received. Later, we disburse funds as needs develop, taking a more cautious approach, learning more about the situation, and carefully allocating funds to organizations demonstrating a clear purpose and a willingness to report back to donors on specific results.

After the 2011 Tohoku Earthquake and Tsunami, we began disbursing funds weekly, until it became clear that immediate funding needs were being met by the international community. We could have quickly disbursed all of the funding we received, but we waited until local NGOs were able to identify specific recovery efforts. In this way we ensure that our donors’ funds support initiatives that local organizations feel are most important. Since then, we have been disbursing collected funds for specific projects emerging from our partners as recovery continues. We require every NGO receiving funds to report on activities at least quarterly, and we typically conduct site visits to check on the work being done.

For donors, GlobalGiving provides a way to help quickly and effectively without having to do a lot of research. Donors can support a specific relief or recovery project, or they can trust GlobalGiving by giving to the disaster-specific fund. All donors receive specific updates, so they know where their funds have gone and what has been accomplished. Many companies use GlobalGiving to track and match employee donations to disaster relief efforts, amplifying employee impact and driving further support directly where it’s needed.

Donor response in these situations varies widely. After the earthquakes in Haiti and Japan, donor reaction was immediate and huge through GlobalGiving and other channels. Sudden, catastrophic natural disasters tend to capture donor interest more than slowly rising floods or gradually worsening famines. Sometimes, a diaspora community mobilizes in a big way, as we saw after the 2011 Van Earthquake in Turkey. The disaster received relatively little media coverage, but a committed group mobilized a lot of support through GlobalGiving.

In the future, as disasters and crises emerge, GlobalGiving will continue to prioritize working with local NGOs to respond to emergencies in their communities. In developed and developing countries, NGOs play a key role in initial relief and ongoing recovery efforts. We’ll make it easy for donors to give by posting disaster-specific funds while providing very specific options for donors interested in supporting unique projects.

Animals for Autism

Posted by GlobalGiving on January 27th, 2012

In 2010, Pepsi created the Pepsi Refresh Project to support projects that have a positive impact in local communities across America. Pepsi believes good ideas can come from anyone, anywhere and anytime and so they decided to be the catalyst for bringing them to reality. The projects were voted on and chosen by Americans and the result: more than 1.2 million people impacted across the country through more than 1,000 grants awarded in 345 cities and 45 states.

GlobalGiving is honored to be a part of this program. We work with agency partners and grantees to administer, disburse, and monitor these grants. All grantees undergo a due diligence process, whose terms are available as part of the official Application Guidelines at the following link:
http://www.refresheverything.com/official-application-guidelines

We also support grantees in a variety of ways by assisting them with various steps like project planning, budgeting, event coordination and securing local volunteers. GlobalGiving has visited many projects in various stages of implementation. We’ve seen amazing work being done all around the country, such as a turtle rescue project in Pittsburgh, new homes for foster children in Mississippi, a karate program for children with special needs in NYC, and a project to support the homeless in Washington DC.

Over the last few months we’ve heard the concerns raised regarding a $50,000 grant awarded to an individual, Lea Kaydus, in July 2010. The project is to provide ten trained dogs to families of autistic children free of charge. Activities funded under this grant include the construction of a new canine training facility and costs associated with the training of the dogs.

We do not take any expression of concern lightly, and we are committed to ensuring that grant activities are implemented as they were intended. We have been thoughtfully evaluating the situation specific to this grant, in addition to overseeing many other projects that are still actively pursuing their goals. As with all Pepsi Refresh Grants, GlobalGiving monitors project activities to ensure compliance with the terms of the grant agreement. We have been in regular contact with the grantee throughout the grant period (including a recent site visit), and she is in compliance with the terms of her grant agreement and is scheduled to deliver the dogs to the requesting families starting in Spring 2012.

We understand that for the families involved, the care of their children is their foremost concern. We stand firm in our commitment to do everything we can to support the grantee to help bring this project to fruition. We have also encouraged the grantee to be in more regular communication with the families going forward, to which she has agreed. We ask everyone involved to please refrain from personal attacks and understand that the grantee is doing all she can to accomplish her goals with this project.

Listening to Community Feedback

Posted by acarlman on November 3rd, 2011

By Emily Bell, GlobalGiving’s Unmarketing Intern

The number of rapes and sexual assaults reported around the world each year is rarely indicative of the size and severity of the problem. In Africa especially, rape is underreported and perpetrators are seldom convicted. In his recent article In This Rape Center, the Patient Was 3, Nicholas Kristof wrote that “women and girls ages 15 to 44 are more likely to be maimed or killed by men than by malaria, cancer, war or traffic accidents combined.” I’m not quite sure how anyone can take in that statistic.

Mrembo project leaders talk straight with girls in a Nairobi slum

At GlobalGiving we work with many nonprofits around the world that are addressing rape and gender-based violence. But beyond that, we’re also helping nonprofit organizations find out what their communities are saying about these issues, whether or not their core programming directly addresses the problem of rape.

For example, a group of Kenyan girls involved in the Mrembo project, an after-school program that promotes honest, issue-based discussions for over 200 girls in the slums of Nairobi, had the opportunity to tell their stories as part of our Storytelling Project. When asked about issues they most often faced, these 8-13 year-old girls brought up the issue of rape themselves.

The project leaders behind Mrembo read those stories and decided to take action. They made changes to their programming to address the prevalence of rape in the girls’ community. For example, this December will mark the first Miss Mrembo pageant where the project leaders will address the relationship between self-esteem and rape. Take a look at what these Mrembo girls are saying now about the project. (Search for “Mrembo” – these are their personal stories!)

 

GlobalGiving Gets More Money to the Ground with FXecute

Posted by acarlman on November 1st, 2011

It’s a great week to be a GlobalGiving nonprofit partner (and donor!). We’re excited to share the news that we’ve launched a new system of payment disbursements that will save most of our international partners a significant amount of money. Hooray!

GlobalGiving is now implementing a new donation disbursement method for our international partners called FXecute. When compared to a traditional bank wire transfer, FXecute promises to save our international partners collectively hundreds of thousands of dollars a year in wire transfer fees and currency exchange premiums, getting more of our donors’ dollars to the ground.

FXecute delivers local currency to our partners’ international accounts via their country’s domestic ACH system (similar to a direct deposit) rather than using the typical international bank wire transfer system. Avoiding the intermediary bank and the beneficiary’s wire department, we are able avoid typical wire fees of $55, and in some cases as much as $95, per transfer.

In addition to saving on wire fees, GlobalGiving will be able to reduce the currency conversion premium on international disbursements from 3-11% (typical international wire transfer currency conversion rate) to 0.3-1% (FXecute’s conversion rate).

What does all of this mean? It means that a $1,000 disbursement to a partner in Kenya would have cost that organization $105 in bank fees and currency conversions before now, causing the organization to lose 10.5% of the donations on top of our 15% fee.  Today, that same $1,000 will be disbursed as $995, costing the Kenyan partner $5 in currency conversion fees – making the total cost of  the transfer less than one percent.

We’re doing the best to continually add benefits that make the GlobalGiving system more efficient and more valuable to our nonprofit partners every day. We’re pleased to roll out this new disbursement program this week, just in time for the holiday giving season!

 

Learning from one another – curating dialogue on Facebook

Posted by manmeet mehta on October 19th, 2011

Do you remember asking a classmate to help you with your homework? Perhaps they owed you a favor because you’d helped them with something else? There are many intellectual, cultural and social reasons for asking friends and colleagues for help, but what is quite fascinating to me is the manner in which we respond to one another. When we engage with others’ success and failures, we learn. Development experts have a buzzword for this type of peer learning; they call it “collaboration.”

At GlobalGiving we crowdsource new partnerships with non-profit organizations that have expressed interest in working with us. Typically we work actively with 500-600 organizations over 2-4 months, through group trainings and individual consultations to help organizations map and grow their networks and building an online fundraising plan. We then invite them to post a project on the site and implement their online fundraising strategy raise funds for their projects. If an organization meets a threshold of raising $4000, from at least 50 donors they are invited to join the GlobalGiving platform. We call this an Open Challenge.

In addition to the trainings and individual consultations for Challenge participants who we call Project Leaders (PLs), we host sessions with fundraising experts and other social entrepreneurs who have successfully leveraged our tools (aha! The peers!).  Several years ago it suddenly struck us – what would happen if we made it easier for organizations to talk to one another?

Facebook turned out to be the lowest common social media denominator amongst Challenge participants, so we created a private Facebook group, first time in December 2010.At first we used it primarily to share fundraising resources, and encouraged people to ask questions about the design and other details of the Challenge.  It was gratifying to watch the conversation start to emerge – people asked and answered questions, others made suggestions  and shared fundraising ideas.

But it wasn’t quite vibrant. We tried something different for the next group we set up for the last Open Challenge we hosted. Here’s what we did differently:

  • Every day during the Challenge we posted relevant content– fundraising tips, links to resources and suggestions for raising funds
  • Regularly asked a variety of questions of the participants
  • Engaged participants that had shown interest by inviting them to share their opinions on a particular question
  • Responded to every single post by a member, with a relevant response
  • Celebrated accomplishments big and small

These tactics were driven by some of our core philosophies:

  • Intention: curating the conversation, and facilitating interaction
  • Relevance: sharing irrelevant information is a waste of time
  • Celebration: fundraising is hard work. 4 out of 10 participants had never raised funds online before, so we celebrated all types of victories
  • Recognition: by acknowledging contributions to the group we encouraged more participation. The emerging dialogue seemed to draw more comments.

Take a look at what happened. In comparison to a Facebook group organized for the previous Challenge in April, relevant posts (i.e. posts that were not just links to their projects, and websites) increased from 8% to 33%. The number of Facebook posts from participants increased from 6% to 24%.

In addition, the content of the conversation changed. The posts and comments covered a range of subjects from ideas for fundraising, potential solutions for questions posed, and reactions to fundraising resources that had been posted. Three out of four posts entered by the organizations resulted in two or more comments.

Wow.  People were talking with each other, and they seemed to find the conversation useful! It was exciting to watch people begin to collaborate instead of just compete. It is heartwarming to see the group celebrate milestones – projects submitted, funds raised, thresholds met.

We will continue to experiment with the way we facilitate these conversations by  making it fun and interesting for members to talk to each other with the upcoming Winter Global Open Challenge. This idea of creating a space for interaction to happen is central to GlobalGiving’s core philosophies. We believe that expertise should be decentralized, and that the possibility of learning from each other is immense.

If you have any experience in facilitating content-driven dialogue online, please do share your thoughts with us. We’re going to keep experimenting, and keep learning.

thank you – HP’s innovative pilot for employee recognition

Posted by nkukowski on September 23rd, 2011

Volunteering and giving have always been a large part of employee culture at Hewlett Packard, whether it be Global Impact Days or through the Office of Social Innovation’s technology and education programs.

Recently, HP launched a pilot program to use GG gift cards to simply say, thank you.

Ahead of the curve on recently emerging Harvard Business School research on what drives employee happiness and motivation, HP is using our e-gift cards to recognize employee volunteers who report their volunteer hours each month.  Every HP employee, worldwide, who reports their hours, receives a $25 gift card via email, which can be redeemed for any project on GlobalGiving.org.

The study notes, “when organizations give employees the opportunity to spend money on others – whether their co-workers or those in need – both the employees and the company benefit, with increased happiness and job satisfaction, and even improved team performance.”

Already the research is proving true for HP employees like Michael Penor, who provided the following feedback, “It was interesting to have a variety of causes to choose from for my donation. I feel like I found an organization that is important to me personally, and will go toward influencing a young person in a positive way.” Caroline Barlerin, Director of Community Involvement, in the Office of Global Social Innovation at HP agreed, stating, “Using GlobalGiving gift cards have provided us with a fast, easy way to reward our employees around the world for their commitment to their communities.”

It’s a win-win for HP: employees feel appreciated and recognized for their volunteerism, the team tracking HP’s corporate citizenship commitments engage employees in an innovative way, and HP acknowledges employees living HP values of community involvement by enabling employees to do even more good and support our global projects.

Thank you HP.

climbing up the hockey stick

Posted by donna on August 29th, 2011

It really is hard to believe that it’s been nearly eight years since the day in Geneva when I met Dennis Whittle.   I went 4,073 miles to meet the guy who would turn the page to my career’s second chapter, when his office was just 3 miles from my house.  Three weeks later I met the other half of the founding duo – Mari Kuraishi.  Needless to say they were smart, direct, and impressive.  So not long after that I found myself toiling along with them and two handfuls of others in that sometimes smelly, often music-filled and always fun office above the thrift store down the street.

One of the first things they suggested I do was to read their business plan.  So I did.  It had, like legions of business plans before it, the classic hockey stick growth curve.  In our case, the unit being donation volume.  According to this plan, we would be at $40 million in annual donation volume, and “pay our own freight” by about 2005.  Um, we didn’t quite make that.  Many slightly less sloped hockey sticks followed.  When things didn’t take off like a rocket ship we tried new things, always led by our two fearless (and in this case that word really applies) leaders.  We tried plan b, plan c, and plan d, always with our eyes on the prize of working to make it possible for great organizations around the world to access funds and for donors of all shapes and sizes to support the causes that inspired them.

So here we are in 2011, celebrating two things.  First, our donor community just crossed $50 million in aggregate contributions.  Second, for the first six months of the year we more than “paid our own way,” covering 103% of our expenses on our own steam.  The business model is different from what was in the original plan.  The mix of donation activity is different from what was in the plan.  The mix of revenue comes from sources not in the original plan.  And we don’t yet feel like that 103% is a lock consistently, but we see the end of the tunnel.

Roles have evolved; Dennis has transitioned off the staff and onto the Board.  Mari runs the day to day with her quiet, determined leadership style.

Why did they persevere?  Ten days ago Dennis wrote a very poignant blog post, made moreso by his mom’s passing just a day later.  The post gives some insight into what motivates him.  Mari  has different, but equally inspiring, motivations as described in this Wharton Blog from earlier this year.

From the perspective of their team, we are glad they did press on.  Because they did, more than 50 million dollars have been contributed to social entrepreneurs and nonprofits around the world who are working to educate children, feed the hungry, build houses, train women (and men) with job skills, and catalyze hundreds of other important initiatives. This past week, a generous donor in Singapore gave the 50 millionth dollar through GlobalGiving to help with relief for the East African famine.  This was possible largely because Dennis and Mari have persevered to build a team and a platform that continue to live up to our mission of “unleashing the potential of people around the world to make positive change happen.”

A Fundraising Success Story: Somali Survival Backpacks Project

Posted by marc maxson on August 3rd, 2011

A week ago GlobalGiving launched an employee giving portal for Eli Lilly & Company. On the first day, the Lilly Foundation and its employees contributed over forty thousand dollars to GlobalGiving projects within Lilly’s giving focus areas. One of these projects was an emergency project to provide Somali famine victims with “Survival Backpacks,”  run by Hot Sun, a film school in the Nairobi slum of Kibera. Hot Sun raised over $8,000 from 143 donations in one day, thanks to Eli Lilly employees.

This unexpected windfall is noteworthy for two reasons:

  • First, the organization was flexible in its mission and able to shift focus to disaster relief (when it had only managed a film school prior to this).
  • Second, the reason Survival Backpacks for Somali Refugees attracted all those new donors was because their team followed GlobalGiving’s recommended strategies – posting four project updates in 2 months, tweeting / facebooking heavily about the cause, and building personal relationships with donors in a variety of other ways. This helped them attract 76 donors, which gave them good visibility on our website. (Site placement is determined by a series of factors including donor numbers, reporting history, etc.)  Therefore, the Backpacks project had high site visibility on the day that we brought in 38,000 new donors; this led to  a significant overnight fundraising success story.

Fundraising is stochastic, meaning that each action does not guarantee results in a tit-for-tat fashion, but the sum of each incredible personal act does indeed add up. This example should inspire and instruct others in how to attract resources to any community effort, whatever the need, regardless of barriers.

Here’s a bit about the genesis of the project from its founder, Nathan Collett:

Long before this crisis hit, Somali filmmaker Ahmed Farah and I had been shooting a documentary about the Somali refugee camps in Dadaab. We felt we had to do something to fill the gap that large aid organizations are not filling. People need immediate help, before “official” help arrives, as they wait for days, even weeks, to be registered. This gave birth to the Survival Backpacks project. Famine now adds to war as the reason for their exodus. Somalis are crossing the horn of Africa on foot, arriving at Kenyan border camps, where they wait. This will help them survive until “survival aid” arrives, and allows them to keep moving if needed.

As filmmakers we also are working to raise awareness of the issue from a Somali perspective. In 2007 I shot a short film in Northern Somalia called “Charcoal Traffic.” Every time the country tries to get on a solid footing there is outside intervention, war, and attacks such as the Ethiopian invasion in 2008. Many of Somalia’s problems are self-created, but outsiders have made the problem worse. An African proverb says that ‘when the elephants fight, the ground suffers’… this is the case in Somalia. The people are suffering.

Our goal is to give something tangible and raise awareness. No filming or transport costs are taken out of GlobalGiving donations. The trailer for our next documentary “Dadaab: get there or die trying” was screened on Al-Jazeera English’s “The Stream” on July 27th 2011. We hope to continue raising awareness through you, and those whom you tell about us… but to not limit ourselves to that. People on the ground need help. We’ve seen their faces, we’ve experienced their suffering. We can’t just film anymore, we need to save lives.

Best,
Nathan Collett

If you’re interested in learning more about the story of the Somali Survival Backpacks project, here are some links to follow:

The crisis in the Horn of Africa is so immense, we’ll be watching to see what other innovative people and projects arise to help alleviate the suffering. Here are the drought/famine relief projects on GlobalGiving today: http://www.globalgiving.org/east-africa-drought/

You can find other tips and examples about successful online fundraising strategies on our Tools and Trainings Blog.

38,000 opportunities for change

Posted by donna on July 26th, 2011

Yesterday we launched our most recent partner program - a custom portal that allows Eli Lilly and Company’s 38,000 employees around the world to support 800 of the projects currently available via GlobalGiving.  The Lilly Foundation will match their donations of $25 USD or more, up to $1 million annually.

Why is this blog-worthy or unique?  For a few reasons:

1.  Organizations otherwise wouldn’t have access to these 38,000 donors and the matching dollars.

Our mission is to make it possible for great ideas and organizations around the world to have a shot at raising funds they wouldn’t otherwise have access to.  And while there are certainly more than a few projects run by larger organizations in the Lilly portal, the majority of organizations only have a shot at receiving matching funds from US donors and companies via GlobalGiving.  They have completed our vetting process and, in most cases, participated in a Global Open Challenge, so we know they have the capacity to receive these funds.

2.  An opportunity for all employees – not just those in the US, UK and Canada – to be matched.

During the last few months we have participated in a number of convenings and meetings with companies large and small at which the topic was, “going international with workplace giving.”   Even some of the largest, most globally respected companies struggle with providing an equitable – and culturally relevant – program that embraces all their employees.  Lilly is taking a unique approach, combining a focus on its corporate areas of interest  – health, education, hunger, and the environment – as well as themes that resonate with its global employee base, including disaster relief.  It’s an experiment, to be sure, but one in which a leading company is taking a bold step to address this vexing question of parity of employee engagement programs worldwide.

3. A company putting its money where its mouth is.

Coincidentally, the launch comes on the same day as the release of the Chronicle of Philanthropy’s list of most generous corporate givers.  At #28 on that list, Lilly “wrestles above its weight class,” as described by the Indy Star.  So it’s really no surprise to long-time CSR/Philanthropy watchers that the company that supports education/wellness for kids with diabetes, or invests in organizations fighting MDR-TB around the world, would make this program available to its team. What’s not so typical is that the Lilly Foundation has directed a $50 credit to each employee’s “giving account.”  Enough to get them started and familiar with the website.  In the 24 hours since the portal launched, nearly 3,000 employees have already logged on to activate those vouchers, and contributed an additional $7,600+ of their own funds. 

4.  This partnership has made GlobalGiving stronger already.

To be selected by Lilly to provide this giving platform, GlobalGiving has gone through rigorous reviews.  Let’s be honest, these guys have high standards.  These reviews have caused us to strengthen our already considerable data security regime, to document our processes in more detail, and to think strategically about our longer term infrastructure needs.  It’s hard for a non profit social enterprise to make these investments in abstract.   But thanks to the encouragement and support of  the Lilly team  (and a little extra love from our friends at Dell for Good), we have been able to make investments that are critically important as we continue to grow the GlobalGiving platform to serve – for the long haul – even more great organizations doing important work globally.

Let the giving begin.

 

 



 

From New Orleans to Miyagi-ken, with love

Posted by mari on July 20th, 2011

Tipitina’s Foundation (yes, that Tipitina‘s) has a foundation dedicated to helping at-risk kids in New Orleans get access to musical instruments and education. They’ve been GlobalGiving members since November 2010. But in March of this year, they turned around and used the funds they had raised for their own program and chose to use them to purchase new instruments to send to programs in Japan working with youth in the tsunami affected areas to help them pick up their lives and instruments back up again.

Now this, I think, is philanthropy — love of man — at its best and brightest. The idea that people in New Orleans, who suffered as much as they did from Hurricane Katrina, would share the funds they had raised to buy their own instruments with the youth in Japan perfectly captures all of the things that make the act of giving so amazing. Perhaps better than anyone else, people in New Orleans knew the sense of loss and dislocation they had suffered. As Kim Katner, the Managing Director of Tipitina’s Foundation said, “I personally know that I would not have made it through the aftermath of Katrina if it wasn’t for music.” And they also didn’t think twice about whether the kids *needed* the donation of instruments. They just knew that getting the instruments replaced quickly would speed up a return to normalcy. And perhaps they knew that a connection to New Orleans would be particularly meaningful to these kids. As the music director of Bright Kids put it, “I did JAZZ and, through JAZZ, was able to receive the warm feeling of a lot of all of you. I thank Satchmo heartily.”

It’s a privilege getting to see these exchanges day in and day out, working at GlobalGiving.