Donor’s Bill of Rights

Posted by Donna Callejon on January 4th, 2008

Over the past several years there’s been an interesting change in non-profit sector – as more and more non-profits try to figure out how to use the Internet to leverage and expand their donor base, more and more donors are starting to take a harder look at their giving and asking more questions about why they should give and what their donations are used for. As charities continue to innovate and respond to the market, however, I think that more and more things will change.

Thanks to the success of sites like GlobalGiving, DonorsChoose, and Kiva, people are realizing that small donations can make a huge difference. And, thanks to the Internet, people are beginning to see that their participation on a site can be as important as making a donation. Offering people the ability to review, comment, and discuss the impact that projects have and to suggest improvements, changes, or even alternative charities, reminds non-profits that quality matters. And more importantly, these discussions can happen at scale, be it reviewing the American Red Cross over at Charity Navigator, or reviewing a grassroots project here on GlobalGiving. No non-profit is too big or too small to participate in the discussion.

What’s most amazing about this open, on-going conversation is that it can happen between donors and the people that they are donating to. For the first time, individuals, not large organizations, are deciding where funds should go. This wisdom of the crowds approach is not only more efficient, it’s also a lot more fun for donors.

Classically, people would give their money to a large organization and the only that they’d expect in return was a tax receipt and some junk mail asking them for more money. As we move forward, I think it’s important for the non-profit sector to realize this and to make some substantial changes in the way that they view donors. I think that the changes that we’re seeing is the emergence of a set of “donors rights.”

Bill of Rights

Some of these rights are:

  • Donors should learn how their money is being used.
  • Donors should have a guarantee of their satisfaction, with recourse in the form of a refund or reallocation.
  • Donors should have the freedom to remix and redistribute information about the causes that they support and non-profits should enable this through open standards like Creative Commons and published APIs.
  • Donors should be allowed to make a donation without their mailbox (or inbox) being filled with junk mail, spam, or bacn.
  • Donors should have an equivalent of customer support, where they can easily ask questions about the charity or how their money is being used and get high-quality answers.
  • Donors should feel valued and appreciated for their generosity, rather than someone to guilt into giving more.

I think perhaps what’s most interesting is that donors already have all of these “rights” in the retail market. If you walk into a store, “the customer is always right.” So why should non-profits be any different?

This is by no means a complete list, so if you think of something else that should be added, let us know in the comments. This is, after all, an open discussion.

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4 Responses to “Donor’s Bill of Rights”

  1. Donor’s Bill of Rights | GlobalGiving Blog

    If you walk into a store, “the customer is always right.” So why should non-profits be any different?

  2. Gregory says:

    Donors should go out and visit where they give.
    donor should not give all of thier gifts to large organizations.
    A true donor will desire to give to more small organizations that is right up on the front line
    Donors should be willing to plant thier seed in the organizations that has the answer and just need finacies to get it going to really make a change in someone,a child ,a family ,a community,etc. I’ve found it much more gratifying ,to go out and find a group struggling to build a organization ,that refuses to be placed under bondage by goverment,redtape which as we now see today which is a waste of funds ,and instead of helping humanity but catepulting,lives ,families, children,and communities into bieng raped socially.
    There are organigation out there that’s building lives with every penny they get and not using it for bonuses,advertisement, etc. they don’t even make a salary, those are the ones that i look for, and by going in the miry pits and looking for “THE LIFEGAURDS OF THE MIRY PIT” And not for the corrupted groups that shuts the door .

  3. Никогда не дели окоп с кем-либо более храбрым, чем ты.

  4. I am one of the Affiliate in Area 49 Habitat for Humanity the Project which was built from 2006 to 2007 about 250 houses. I must give thanks to the Donars for allowing us to have decent houses with a low cost. May it pleases them to continue doing the same as we were also given the streets so that the streets should be tared.Another thing is the expansion of the houses since the first pharse is too small compared to the living standard of Malawian we are unable to accomodate the children or visitors. You should consider in future in building bigger houses at least three bedrom. All you can advise is of highly important